It sure is. Our website is built on the Shopify secure platform. All of your personal information is locked down tight. So not even our staff get to see your payment details. We also provide PayPal & Amazon Payment services.
2. How quickly do you respond to email queries?
We answer all email within one business days.
3. Where are you based?
Our main Operations & Support are carried in United States accompanied by our Manufacturers and Warehouses around the world.
1. What type of payments do you accept?
We accept PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover).
AFTER YOU PLACE AN ORDER
A. Order Status
1. What does it mean: order status "Unfulfilled"?
Your order is being processed and the order's tracking number is pending. We usually fulfill the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 5-7 days after the order is already shipped.
2. My tracking code says “pending” or “no information available at the moment”.
Sometimes the first tracking results appear 5-10 business days after you receive the order's tracking number. If the problem remains for more than 10 business days, please contact us:firstname.lastname@example.org